In the process of producing polybags, powder is added to protect the printing from poly bag.
This is not a product defect, so it is unable to be s resaon for exchange or return.
The color of your product may look diffrent depending on your monitor resolution and brightness.
※ The recipient will be held responsible for international shipments which may be subject to import duties and taxes. ※
The official product has a tag that explains how to check the original authentic ADLV.
We would like to ask you to be aware of fake products without authentic labels and tags.
(Please check an authentic hologram sticker attached on a tag with the HiddenTag application.)
DIVO premium duck down
Use premium Duck Down from the No. 1 down filling brand 'DIVO'
Thermal properties: DOWN CLUSTER's fluff contains many layers of air. These layers of air serve as heat insulation to keep out the cold air out.
the property of increasing volume : Unlike chemical fibers, DOWN has the property of restoring to its original state under constant pressure.
hygroscopic and dissipative : DOWN sucked in air and moisture on its own It has an automatic opening and closing effect that is exported, so it feels good to wear.
Instantaneous Resilience : Thick air layers caused by repulsion of fur branches maintain warmth and elasticity.
We use the metric system for measurements (centimeters). There may be slight differences as a result of alternate systems of measurement and we recommend you purchase the items above after comparing them to your current articles of clothing in terms of measurement (inches). The standard fit of our clothing is intended to be unisex. The exact positioning of the print and dye may vary from product to product.
[acmé de la vie] BASIC LOGO A EMBLEM PATCH LONG DOWN JACKET BEIGE
About Shipping : Shipment fee will be charged differently depending on the ordered items' weight.
Please take into consideration that some products may take additional time for delivery and processing. Important : Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
How to wash
[ Fabric ] We encourage our customers to machine dry our clothes upon washing. When washing in a washing machine, turn it upside down and put it in the laundry net and wash it separately at low temperature for a short time. Do not use DRYER after washing.
[ Fabric – Film Printing ( BABY FACE ) ] We encourage our customers to machine dry our clothes upon washing. When washing in a washing machine, turn it upside down and put it in the laundry net and wash it separately at low temperature for a short time. If you find crease on the printing after washing, please iron it with a clean cloth or paper on the printing. Do not use DRYER after washing. Heat from the dryer may damage the printing.
[ Fabric - Pigment Fabric ] There's a risk of water loss/contamination. Low-temperature water washing is recommended alone when washing. Do not use a dryer after washing.
[ Fabric – Neon Color ] We encourage our customers to machine dry our clothes upon washing. When washing in a washing machine, turn it upside down and put it in the laundry net and wash it separately at low temperature for a short time. The color may fade when you wash it due to characteristic of fluorescent dye. We recommend you to wash it separately because dye(color) migration may occur. Do not use DRYER after washing.
[ Knit ] Dry cleaning is recommended. Hand wash lightly with wool shampoo at low temperature when washing in water. Do not soak in water containing detergent for more than 30 minutes. Do not use a dryer after washing. Don't squeeze it by hand, lie down and dry it.
[ Leather product ] Wipe with a dry cloth in case of contamination. We recommend you to use a laundry specialist when you need to do the laundry. Store in a well-ventilated and shaded place.
[ Denims ] We encourage our customers to machine dry our clothes upon washing. When washing in a washing machine, turn it upside down and put it in the laundry net and wash it separately at low temperature for a short time.
[ Padding ] We encourage our customers to machine dry our clothes upon washing.
[ Embo Printing Product ] Wash it on a low temperature to prevent damage to the embossed printing.
[ Fleece Product ] We encourage our customers to machine dry our clothes upon washing. Please do not hand-wash the product. Do not use DRYER after washing.
[ Woven Product ] We encourage our customers to wash at low temperatures. Do not use DRYER after washing. Please be careful of washing at high temperatures.
[ Woven Product – Neon Color ] We encourage our customers to wash at low temperatures. Do not use DRYER after washing. Please be careful of washing at high temperatures. The color may fade when you wash it due to characteristic of fluorescent dye. We recommend you to wash it separately because dye(color) migration may occur.
[ Hat ] Please refrain from washing as it is not washable due to characteristics of design.
[ HOTFIX Product ] Beads may fall off if it gets heated. So, cold water washing is recommended and please flip the clothes over when washing. Please iron it with a clean cloth on the beads. Do not use DRYER after washing. The heat from the dryer may damage the beads.
[ Leggings ] We encourage our customers to wash individually, hand wash is recommended. Do not use dryer after washing.
[ Mask ] When washing please flip it over and wash thoroughly. If you scrub too hard the logo might come off the mask.
[ Bag ] Due to the nature of the bag product, it is not possible to wash it. Be careful of grease-spots. There may be abrasion depending on friction when washing alone with a neutral detergent.
[ Socks ] It can be washed in cold water with a neutral detergent. Shrinkage may occur.
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